Effective Date: 1 October 2025

At King Homes NSW, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you contact us, make an enquiry, or engage our services:

• Your name, email address, phone number and address

• Details about your building project (e.g. location, preferred home design, build timeframe)

• Information provided through forms, emails, phone calls, or social media (including Facebook and Instagram Lead Forms)

• Technical information such as your IP address, device type, and browsing activity on our website

For promotional activities such as the Plungie Pool Giveaway, we may also collect details relevant to verifying eligibility under the promotion terms.

2. How We Collect Your Information

We collect personal information when you:

• Submit an enquiry through our website or Meta (Facebook/Instagram) forms

• Contact our sales consultants via phone or email

• Visit our display homes and provide details for follow-up communication

• Engage with King Homes NSW on social media platforms

• Enter a promotion, such as our Plungie Pool Giveaway

Where possible, we collect information directly from you. In some cases, we may also receive information from digital advertising tools or analytics services to improve your experience.

3. How We Use Your Information

Your personal information is used for the following purposes:

• To respond to your enquiries and provide information about our homes, designs, and services

• To manage your building project or quotation

• To communicate updates, offers, and promotions (including the Plungie Pool promotion)

• To verify your eligibility for promotions or giveaways

• To improve our marketing, website, and customer experience

• To comply with our legal obligations

We will not sell or rent your personal information to third parties.

4. Disclosure to Third Parties

We may share your information with trusted third-party service providers who help us operate our business, including:

• Marketing and advertising agencies (e.g. Meta, Google)

• CRM and email systems (e.g. HubSpot, Mailchimp)

• Contractors, trades, and suppliers involved in your project

• Legal or regulatory authorities, where required by law

All third parties are required to handle your information in accordance with privacy standards.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your data is stored securely in electronic systems protected by password and encryption measures.

When no longer required, your personal information will be securely destroyed or anonymised.

6. Access and Correction

You have the right to access or correct the personal information we hold about you.
To request access, please contact us using the details below. We may ask you to verify your identity before processing your request.

7. Marketing Communications

By providing your details, you consent to receiving marketing communications from King Homes NSW about our products, services, and promotions.
You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to analyse website traffic and improve your browsing experience.
Cookies do not personally identify you but help us understand how visitors use our site.

You can adjust your browser settings to refuse cookies, though this may limit website functionality.

9. Contact Us

If you have any questions, feedback, or complaints about our privacy practices, please contact:

King Homes NSW Pty Ltd
ABN: 46 161 572 729
📍 Unit 6-7/32 Swettenham Road, Minto NSW 2566
📞 (02) 8795 0022

We aim to respond to all privacy enquiries within 10 business days.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.